ITIL Foundation
ITIL Foundation
ITIL® v3 Foundation — A 3-Day Course
Course Overview
We guarantee you'll pass the ITIL Foundation v3 Exam. With hundreds of successful students and 95%+ pass rate, we're confident that our ITIL training is the best in the industry.
In this exciting and dynamic course, you will get an introduction to the lifecycle of managing IT services to deliver to business expectations. Using an engaging case study, you'll learn the core disciplines of ITIL best practices. Upon completing this course, you'll be well positioned to successfully complete the associated ITIL exam required for entry into the future ITIL v3 intermediate-level training courses.
ITIL v3 covers five core disciplines:
- Service Strategy
- Service Design
- Service Transition
- Service Operations
- Continual Service Improvement
These disciplines represent a service lifecycle framework that further enhances alignment to the business while demonstrating business value and ROI and enabling IT to solve specific operational needs.
This course includes handouts and references useful after the class, as well as practice sessions, quizzes, exam strategies, and test-taking tips.
Course Objectives
- Key concepts of ITIL
- Important principles for improving IT operations
- Vital processes and functions
- Practical guidance for applying ITIL to everyday IT situations
- How to align with business, control costs, and improve IT service quality
- Strategies to balance IT resources
Suitable For
Those already trained to Foundation level and hold the Foundation certificate will benefit most from this course.
Prerequisites
None
Course Outline
1. Service Management Defined
- IT services and what they really do
- How IT services deliver value to customers
- Value and importance of IT service management
2. ITIL Introduction
- Good practices
- Ease ITIL adoption
- ITIL qualification scheme, bodies, and certifications
3. Service Operation
- Effectively and efficiently deliver support services
- Ensure value to customer and service provider
- Maintain stability while allowing for change
- Organize to improve IT support to customers
4. Continual Service Improvement
- Create and maintain value for customers
- Importance of better design, introduction, and operation of services
- Improving service quality, business continuity, and IT efficiency
- Link improvement efforts to strategy, design, and transition
5. Service Strategy
- Design, develop, and implement service management
- Service management as a strategic asset
- Setting objectives and expectations
- Identify and select prioritization opportunities
6. Service Design
- Design and develop services
- Develop processes
- Design principles and methods
- Convert strategy into services
7. Service Transition
- Develop and improve capabilities
- Improved methods for transitioning new and changed services into operation
- Manage the complexity related to changes
- Prevent undesired results while enabling innovation
8. Exam-Taking Tips
- Important techniques to help you pass your exam
9. Practice Exams
- In-class and take-home exam preparation
- Simulated exam
